Privacy Policy - Auction Global

Article 1 (Purpose of Personal Information Processing)

Auction Global (the "Company") processes personal information for the following purposes. The personal information being processed is not used for purposes other than those stated below, and if the purpose of use changes, the Company will take necessary measures such as obtaining separate consent in accordance with Article 18 of the Personal Information Protection Act.

1. Service Provision

B2B auction service provision
Auction participation and bidding processing
Purchase and shipping processing of winning products
Deposit management and payment processing

2. Member Management

Member registration and authentication
Member information management and modification
Service usage restrictions and sanctions

3. Customer Support

Customer inquiries and complaint handling
Opinion collection for service improvement

Article 2 (Processing and Retention Period of Personal Information)

The Company processes and retains personal information within the period of retention and use of personal information in accordance with laws and regulations, or within the period of retention and use of personal information agreed upon when collecting personal information from the data subject.

Member Information: Until membership withdrawal (however, if an investigation or inquiry is in progress due to violation of related laws, it will be retained until the end of such investigation or inquiry, and records related to contracts or withdrawal of offers will be retained for 5 years)
Transaction Information: Retained for 5 years after transaction completion (Act on Consumer Protection in Electronic Commerce, etc.)
Records related to contracts or withdrawal of offers: Retained for 5 years (Act on Consumer Protection in Electronic Commerce, etc.)
Records related to payment and supply of goods: Retained for 5 years (Act on Consumer Protection in Electronic Commerce, etc.)
Records related to consumer complaints or dispute resolution: Retained for 3 years (Act on Consumer Protection in Electronic Commerce, etc.)

Article 3 (Items of Personal Information Processed)

The Company processes the following personal information items:

1. Required Items

Email address
Password (stored encrypted)
Name
Business name
Country code
Phone number
Address (shipping address)

2. Optional Items

Trenbe ID
Business registration number

3. Automatically Collected Items

IP address
Cookies
Service usage records
Access logs

Article 4 (Provision of Personal Information to Third Parties)

The Company processes personal information of data subjects only within the scope specified in Article 1 (Purpose of Personal Information Processing), and provides personal information to third parties only in cases corresponding to Articles 17 and 18 of the Personal Information Protection Act, such as consent of the data subject or special provisions of laws.

In principle, the Company does not provide personal information of data subjects to third parties. However, exceptions are made in the following cases:

When the data subject has given prior consent
When required by investigation agencies in accordance with legal procedures and methods for investigation purposes, or in accordance with legal provisions
When necessary for shipping and customs clearance (shipping companies, customs clearance agencies, etc.)

Article 5 (Entrustment of Personal Information Processing)

For smooth personal information processing, the Company entrusts personal information processing tasks as follows:

Payment Processing: Payment processing companies (credit cards, electronic payment processing, etc.)
Shipping Services: Logistics and shipping companies
Customs Services: Customs clearance agencies

When entering into an entrustment contract, the Company specifies in documents such as contracts matters related to prohibition of personal information processing other than the purpose of performing entrusted tasks, technical and administrative protection measures, restrictions on re-entrustment, management and supervision of trustees, and compensation for damages in accordance with Article 26 of the Personal Information Protection Act, and supervises whether trustees safely process personal information.

Article 6 (Rights and Obligations of Data Subjects and Methods of Exercise)

Data subjects may exercise the following rights:

Request for access to personal information
Request for correction or deletion of personal information
Request for suspension of personal information processing

Rights may be exercised with the Company through written documents, email, facsimile transmission (FAX), etc. in accordance with Article 41, Paragraph 1 of the Enforcement Decree of the Personal Information Protection Act, and the Company will take action without delay.

If a data subject requests correction or deletion of errors in personal information, the Company will not use or provide the personal information until the correction or deletion is completed.

Article 7 (Destruction of Personal Information)

When personal information becomes unnecessary due to the expiration of the retention period or achievement of the processing purpose, the Company destroys the personal information without delay.

1. Destruction Procedure

Information entered by data subjects is moved to a separate database after the purpose is achieved (or separate documents in the case of paper) and stored for a certain period according to internal policies and other related laws, or destroyed immediately.

2. Destruction Method

Electronic file format: Deleted using technical methods that cannot reproduce records
Records, printed materials, written documents, etc.: Shredded or incinerated

Article 8 (Personal Information Protection Officer)

The Company is responsible for overseeing personal information processing tasks and has designated a personal information protection officer as follows to handle complaints and damage relief related to personal information processing:

Personal Information Protection Officer
Name: Auction Global Privacy Protection Team
Contact: globalb2b@trenbe.com
Address: 11th Floor, 41 Seocho-daero 77-gil, Seocho-gu, Seoul 06612, Republic of Korea (Seocho-dong)

Data subjects may inquire about all matters related to personal information protection, complaint handling, and damage relief that occur while using the Company's services to the personal information protection officer.

Article 9 (Measures to Ensure Safety of Personal Information)

The Company takes the following measures to ensure the safety of personal information:

Administrative Measures: Establishment and implementation of internal management plans, regular employee training, etc.
Technical Measures: Access rights management for personal information processing systems, installation of access control systems, encryption of unique identification information, installation of security programs
Physical Measures: Access control for computer rooms, data storage rooms, etc.

Article 10 (Changes to Privacy Policy)

This Privacy Policy takes effect from January 23, 2025, and if there are additions, deletions, or corrections to the content due to changes in laws and policies, notice will be given through announcements 7 days before the implementation of the changes.

Article 11 (Operation and Rejection of Cookies)

The Company uses cookies to provide personalized and customized services to users.

1. Purpose of Cookie Use

Maintaining login status
Storing preferred language settings
Improving service convenience

2. Installation, Operation, and Rejection of Cookies

Users have the right to choose regarding cookie installation. By setting options in the web browser, users can decide whether to accept cookies, and if cookie installation is rejected, there may be difficulties in using the service.